{"id":21,"date":"2026-09-15T11:09:46","date_gmt":"2026-09-15T11:09:46","guid":{"rendered":"https:\/\/templates.mavie.uk\/mavie-uk\/care-support\/"},"modified":"2026-09-15T11:19:33","modified_gmt":"2026-09-15T11:19:33","slug":"care-support","status":"publish","type":"page","link":"https:\/\/templates.mavie.uk\/mavie-uk\/services\/care-support","title":{"rendered":"Website repairs, maintenance and support"},"content":{"rendered":"\n<div class=\"service-detail\" data-service-page=\"care-and-support\" data-service-category=\"support\">\n<section class=\"service-detail-hero\" aria-labelledby=\"service-detail-title\">\n<div class=\"shell service-detail-hero__grid\">\n<div class=\"service-detail-hero__copy\">\n<nav class=\"service-breadcrumb\" aria-label=\"Breadcrumb\">\n<a class=\"gb-text\" href=\"https:\/\/templates.mavie.uk\/mavie-uk\/services\">Services &amp; prices<\/a>\n\n\n\n<span class=\"gb-text\" aria-hidden=\"true\">https:\/\/templates.mavie.uk\/mavie-uk\/<\/span>\n\n\n\n<a class=\"gb-text\" href=\"https:\/\/templates.mavie.uk\/mavie-uk\/services#support\">Support<\/a>\n\n\n\n<span class=\"gb-text\" aria-hidden=\"true\">https:\/\/templates.mavie.uk\/mavie-uk\/<\/span>\n\n\n\n<span class=\"gb-text\">Care &amp; support<\/span>\n<\/nav>\n\n\n\n<span class=\"gb-text eyebrow eyebrow--dark\">Care &amp; support<\/span>\n\n\n\n<h1 class=\"gb-text\" id=\"service-detail-title\">A steady pair of hands when the website needs attention.<\/h1>\n\n\n\n<p class=\"gb-text\">Get a defined repair when something is wrong, or agree ongoing responsibility for the checks and recovery work that keep a site dependable.<\/p>\n\n\n\n<div class=\"service-detail-hero__actions\">\n<a class=\"gb-text button button--ink\" href=\"https:\/\/templates.mavie.uk\/mavie-uk\/contact?service=care-and-support#enquiry-form-title\">Ask about repair or care <span aria-hidden=\"true\">\u2197<\/span><\/a>\n\n\n\n<a class=\"gb-text text-link text-link--dark\" href=\"#scope\">See what is included \u2193<\/a>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n<section class=\"service-detail-scope\" id=\"scope\" aria-labelledby=\"service-scope-title\">\n<div class=\"shell\">\n<header>\n<span class=\"gb-text eyebrow eyebrow--dark\">Scope<\/span>\n\n\n\n<h2 class=\"gb-text\" id=\"service-scope-title\">What is included.<\/h2>\n<\/header>\n\n\n\n<div class=\"service-detail-scope__grid\">\n<article>\n<h3 class=\"gb-text\">Included at the agreed scope<\/h3>\n\n\n\n<ul>\n<li class=\"gb-text\">Diagnosis before a repair is proposed, with the cause distinguished from the symptom.<\/li>\n\n\n\n<li class=\"gb-text\">A checked change and concise record of what happened.<\/li>\n\n\n\n<li class=\"gb-text\">For care plans: agreed updates, backup checks, recovery information and a support route.<\/li>\n<\/ul>\n<\/article>\n\n\n\n<article>\n<h3 class=\"gb-text\">Scoped separately<\/h3>\n\n\n\n<ul>\n<li class=\"gb-text\">A promise that independent hosting, email or plugin providers will never fail.<\/li>\n\n\n\n<li class=\"gb-text\">Unlimited development, redesign or content work inside a care fee.<\/li>\n\n\n\n<li class=\"gb-text\">Emergency availability unless a response arrangement has been agreed in advance.<\/li>\n<\/ul>\n<\/article>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n<section class=\"service-detail-tool\" id=\"self-check\" aria-labelledby=\"self-check-title\">\n<div class=\"shell\">\n<header>\n<span class=\"gb-text eyebrow eyebrow--dark\">Self-check<\/span>\n\n\n\n<h2 class=\"gb-text\" id=\"self-check-title\">Is the important part working?<\/h2>\n\n\n\n<p class=\"gb-text\">Use the public site on your phone. Tick only what you have actually checked \u2014 the answers stay in this browser and nothing asks for your email.<\/p>\n<\/header>\n\n\n\n<article class=\"customer-tool customer-tool--check\" data-tool-checklist=\"\">\n<div class=\"customer-tool__body\">\n<div>\n<div class=\"visually-hidden\">\n<span class=\"gb-text\">Website checks<\/span>\n<\/div>\n\n\n\n<div>\n<span class=\"gb-text\">A new visitor can understand what the business does.<\/span>\n<\/div>\n\n\n\n<div>\n<span class=\"gb-text\">The main action is obvious and comfortable to use on a phone.<\/span>\n<\/div>\n\n\n\n<div>\n<span class=\"gb-text\">A real test enquiry, booking or purchase reaches the right person.<\/span>\n<\/div>\n\n\n\n<div>\n<span class=\"gb-text\">Prices, services, opening hours and contact details are current.<\/span>\n<\/div>\n\n\n\n<div>\n<span class=\"gb-text\">The business can access its own domain, hosting and website accounts.<\/span>\n<\/div>\n\n\n\n<div>\n<span class=\"gb-text\">Backups, updates and the person responsible are known.<\/span>\n<\/div>\n<\/div>\n\n\n\n<div class=\"customer-tool__result\" data-tool-check-result=\"\" aria-live=\"polite\">\n<span class=\"gb-text\">0 of 6 checked<\/span>\n\n\n\n<span class=\"gb-text\">Start with the customer action that matters most, then verify ownership and recovery.<\/span>\n<\/div>\n<\/div>\n<\/article>\n<\/div>\n<\/section>\n\n\n\n<section class=\"service-detail-examples\" id=\"examples\" aria-labelledby=\"service-examples-title\">\n<div class=\"shell\">\n<header>\n<span class=\"gb-text eyebrow eyebrow--dark\">Examples<\/span>\n\n\n\n<h2 class=\"gb-text\" id=\"service-examples-title\">Typical jobs.<\/h2>\n<\/header>\n\n\n\n<div>\n<article>\n<span class=\"gb-text\">01<\/span>\n\n\n\n<h3 class=\"gb-text\">A broken customer journey<\/h3>\n\n\n\n<p class=\"gb-text\">Reproduce the form, booking or display fault, find the cause and make the smallest safe repair.<\/p>\n<\/article>\n\n\n\n<article>\n<span class=\"gb-text\">02<\/span>\n\n\n\n<h3 class=\"gb-text\">A site nobody confidently owns<\/h3>\n\n\n\n<p class=\"gb-text\">Review access, updates, backups and recovery, then assign a practical ongoing care routine.<\/p>\n<\/article>\n\n\n\n<article>\n<span class=\"gb-text\">03<\/span>\n\n\n\n<h3 class=\"gb-text\">Slow decline after launch<\/h3>\n\n\n\n<p class=\"gb-text\">Catch expiring accounts, oversized media, broken links and risky updates before they become a customer problem.<\/p>\n<\/article>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n<section class=\"service-detail-pricing\" id=\"starting-point\" aria-labelledby=\"service-price-title\">\n<div class=\"shell service-detail-pricing__grid\">\n<header>\n<span class=\"gb-text eyebrow eyebrow--dark\">Pricing<\/span>\n\n\n\n<h2 class=\"gb-text\" id=\"service-price-title\">Starting points.<\/h2>\n\n\n\n<p class=\"gb-text\">The exact scope, timing and responsibilities are confirmed in writing before work begins.<\/p>\n<\/header>\n\n\n\n<div class=\"service-detail-price\" aria-label=\"Starting points and timing\">\n<span class=\"gb-text\">Starting points<\/span>\n\n\n\n<div class=\"service-detail-price__offers\">\n<div class=\"service-detail-price__offer\">\n<span class=\"gb-text\">Website fault diagnosis<\/span>\n\n\n\n<span class=\"gb-text\">\u00a395<\/span>\n\n\n\n<span class=\"gb-text\">Report after access and reproduction<\/span>\n<\/div>\n\n\n\n<div class=\"service-detail-price__offer\">\n<span class=\"gb-text\">Website care<\/span>\n\n\n\n<span class=\"gb-text\">\u00a349\/month<\/span>\n\n\n\n<span class=\"gb-text\">After a \u00a395 initial site review<\/span>\n<\/div>\n<\/div>\n\n\n\n<p class=\"gb-text\">The \u00a395 first step reproduces one fault, identifies the likely cause and records the safest next action. Ongoing care starts at \u00a349 per month for an eligible low-change brochure site after the \u00a395 condition and access review.<\/p>\n\n\n\n<dl>\n<div>\n<dt>\n<span class=\"gb-text\">You leave with<\/span>\n<\/dt>\n\n\n\n<dd>\n<span class=\"gb-text\">A recoverable site and a clear support route<\/span>\n<\/dd>\n<\/div>\n<\/dl>\n\n\n\n<a class=\"gb-text service-detail-price__menu-link\" href=\"https:\/\/templates.mavie.uk\/mavie-uk\/services#support\">See all Support prices <span aria-hidden=\"true\">\u2197<\/span><\/a>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n<section class=\"service-detail-process\" id=\"process\" aria-labelledby=\"service-process-title\">\n<div class=\"shell\">\n<header>\n<span class=\"gb-text eyebrow eyebrow--dark\">Process<\/span>\n\n\n\n<h2 class=\"gb-text\" id=\"service-process-title\">What happens.<\/h2>\n<\/header>\n\n\n\n<ol>\n<li>\n<span class=\"gb-text\">01<\/span>\n\n\n\n<div>\n<h3 class=\"gb-text\">Inspect<\/h3>\n\n\n\n<p class=\"gb-text\">We reproduce the issue or inspect the site before proposing a repair or plan.<\/p>\n<\/div>\n<\/li>\n\n\n\n<li>\n<span class=\"gb-text\">02<\/span>\n\n\n\n<div>\n<h3 class=\"gb-text\">Agree responsibility<\/h3>\n\n\n\n<p class=\"gb-text\">The work, response and boundaries are explicit before care begins.<\/p>\n<\/div>\n<\/li>\n\n\n\n<li>\n<span class=\"gb-text\">03<\/span>\n\n\n\n<div>\n<h3 class=\"gb-text\">Keep a record<\/h3>\n\n\n\n<p class=\"gb-text\">Repairs, checks and recovery information remain understandable and portable.<\/p>\n<\/div>\n<\/li>\n<\/ol>\n\n\n\n<p class=\"gb-text service-detail-process__boundary\"><strong>When this is not the right starting point:<\/strong> If repeated faults come from the structure of the website or software, rebuilding that foundation may be more honest than continuing to patch it.<\/p>\n<\/div>\n<\/section>\n\n\n\n<section class=\"service-detail-faq\" id=\"questions\" aria-labelledby=\"service-faq-title\">\n<div class=\"shell service-detail-faq__grid\">\n<header>\n<span class=\"gb-text eyebrow eyebrow--dark\">Questions<\/span>\n\n\n\n<h2 class=\"gb-text\" id=\"service-faq-title\">Before you book.<\/h2>\n\n\n\n<p class=\"gb-text\">The outcome, responsibilities and fixed quote are written down before work begins.<\/p>\n<\/header>\n\n\n\n<div>\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Can you repair a site you did not build?<span aria-hidden=\"true\">+<\/span><\/summary>\n<p class=\"gb-text\">Often, yes. We first inspect the platform, access and current condition. If a safe repair is not proportionate, we say so before changing it.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>What does \u00a349 per month include?<span aria-hidden=\"true\">+<\/span><\/summary>\n<p class=\"gb-text\">It is the starting point for a low-change brochure site. The written plan names the checks, response route and any time included for small changes.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Do you provide emergency support?<span aria-hidden=\"true\">+<\/span><\/summary>\n<p class=\"gb-text\">Only where an emergency response arrangement has been agreed. Otherwise we confirm priority and timing after the initial report.<\/p>\n<\/details>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n<section class=\"service-detail-contact\">\n<div class=\"shell\">\n<div>\n<span class=\"gb-text eyebrow\">Next step<\/span>\n\n\n\n<h2 class=\"gb-text\">What needs attention?<\/h2>\n<\/div>\n\n\n\n<div>\n<p class=\"gb-text\">Send the website address and describe what is happening. We will confirm whether a repair or care review is the sensible first step.<\/p>\n\n\n\n<a class=\"gb-text button button--acid\" href=\"https:\/\/templates.mavie.uk\/mavie-uk\/contact?service=care-and-support#enquiry-form-title\">Ask about repair or care <span aria-hidden=\"true\">\u2197<\/span><\/a>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>A \u00a395 website fault diagnosis and ongoing care from \u00a349 per month after review, with backups, recovery checks and named responsibility.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-21","page","type-page","status-publish"],"_links":{"self":[{"href":"https:\/\/templates.mavie.uk\/mavie-uk\/wp-json\/wp\/v2\/pages\/21","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/templates.mavie.uk\/mavie-uk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/templates.mavie.uk\/mavie-uk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/templates.mavie.uk\/mavie-uk\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/templates.mavie.uk\/mavie-uk\/wp-json\/wp\/v2\/comments?post=21"}],"version-history":[{"count":1,"href":"https:\/\/templates.mavie.uk\/mavie-uk\/wp-json\/wp\/v2\/pages\/21\/revisions"}],"predecessor-version":[{"id":56,"href":"https:\/\/templates.mavie.uk\/mavie-uk\/wp-json\/wp\/v2\/pages\/21\/revisions\/56"}],"wp:attachment":[{"href":"https:\/\/templates.mavie.uk\/mavie-uk\/wp-json\/wp\/v2\/media?parent=21"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}